How can I determine how many records need to be resolved by the Contact Information Plug-In?

After the release of Raiser's Edge 7.94, we released the Contact Information Plug-In to help resolve issues related to reciprocal relationship contact information. For many customers, the upgrade resulted in symptoms such as multiple phones or emails appearing on the Bio 1 tab of constituents. A full description of the issue is outlined in this Knowledgebase solution. The information below will help you determine how many records you have that are affected and which ones can be resolved by the tool.

Article Number: 73352

Products:

Raiser_s_Edge_RE

Prior to following these steps, please be sure to review important information about the Contact Information Plug-In and what it resolves.

To find the total number of records that are affected by this issue, please follow the steps below:

In The Raiser's Edge, go to Plug-Ins > Contact Information Plug-In
From the Contact Information Resolution screen, click Include and select All records
Under How do you want to resolve the affected records?, select Interactive
Click Continue
At the bottom left of the plug-in screen, this will display the total number of affected records in your database (Showing X of Y affected constituents)
- Note: As you resolve records, the total number of affected records will decrease. This will only still show records that have not been resolved.
To begin resolving these records, please review the Knowledgebase solution on the Contact Information Plug-In for guidance on how to run the plug-in

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