I see a launch.ica file download after I click on the program icon in Blackbaud Hosting - when using Google Chrome

When using the Google Chrome web browser with Blackbaud Hosting Services, you may notice that Chrome will download the launch.ica file after you click on the application's or program's icon.  If you click on the launch.ica download to run it, your program will start.  This happens because Google Chrome does not have the NAPAPI plugin technology used by Citrix.
  1. In Google Chrome, open the menu by clicking the button with vertical dots, located in the top-right corner of the Chrome window.
  2. Click on Settings.
  3. Scroll to the bottom of the window and click Advanced.
  4. Locate the Downloads section and unmark the slider for “Ask where to save each file before downloading”.
  5. Close the settings tab.
  6. Log into Blackbaud Hosting Services and click the icon to start your program.  Chrome will download the launch.ica file in the bottom of the window.
  7. Once the download is complete, click the small down arrow to the right of the download and select “Always open files of this type”
  8. Click the Launch.ica download to start the application.  From this point forward, Chrome will download the ica file and start the program without asking to save the file. 
When starting the program using Google Chrome, you will receive a prompt to allow Citrix Receiver access to your local files and folders.  Select "Permit All Access" to allow Citrix Receiver access to your local drives for importing and exporting.  



Was this article helpful?