1. Confirm you are on a compatible version of the Citrix Receiver, and if not, upgrade
  2. If you are on a compatible version of Citrix, this error may indicate a permissions issue on the computer within your network. The URL for the Datacenter that is being accessed needs to be allowed on the local network and the computer. Add the following URL, choosing the one specific to your datacenter, as a trusted site.*
    • Boston: https://login2.blackbaudhosting.com
    • Orange County: https://login1.blackbaudhosting.com
    • Vancouver: https://appsca.blackbaudondemand.com
    • Sydney: https://login4.blackbaudhosting.com
*Please contact an IT professional for assistance with this process.