When viewing the Blackbaud NetCommunity Configuration Test Page, the following error may appear next to a "FAILED" test result for the "RE7 WS" or "WS" component [the message can appear for different specific tests of those components]:
Note: If NetCommunity is on version 7.0 and below, review [netcommunityURL]/testconfig.aspx. If NetCommunity is on version 7.1 and above, refer to Knowledgebase
FAILED URL: https://your.rews.domain/RE7Service/MasterService.asmx?UICULTURE=en-US&CULTURE=en-US System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> There is not enough space on the disk. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object parameters) at Blackbaud.Web.Content.Core.RE7Service.MasterService.Ping(String s) at Blackbaud.Web.Content.Core.ConfigurationValidator.RE7ServicePing()
This problem may also cause users who have access to the Blackbaud NetCommunity bar in their web browsers when they log in to experience the "The connection to the back office web server has been lost" error message discussed on pages 1-3 of the Blackbaud NetCommunity Troubleshooting Guide.
This error is a result of the Raiser's Edge Web Server not having enough disk space to operate the Raiser's Edge Web Service successfully.
To resolve, increase the available disk space on the Raiser's Edge Web Services (REWS) server to resolve this issue.
If your installation of The Raiser's Edge is hosted by Blackbaud: Click Chat with Support and reference this article
If your installation of The Raiser's Edge is hosted by your organization or third-party service provider: please contact your IT department or the service provider directly and advise them to increase the available disk space on the Raiser's Edge Web Services (REWS) server. Note: Blackbaud Support cannot assist in increasing the disc space when the server is not hosted with us.