Conditional font color formula is removed after previewing a Custom Report

In a Crystal Report, you can change the font color based on a certain condition using a formula. This formula is found when you right-click on the field and select Format Field, go to the Font tab and click the X+2 button across from Color. After upgrading to the Raiser's Edge version 7.94, some hosted users have reported that his formula disappears after the report is run through Custom Reports in RE.

Article Number: 73407

Products:

Crystal_Reports
Raiser_s_Edge_RE

We are currently evaluating this issue and will update this article when we have more information. In the meantime, please follow these steps to run the report:

1. In the Raiser's Edge, click Tools, User options, Reports.
2. Change the Font option to Times New Roman

OR

Run the report directly through the Crystal Reports application:

Open the Export that is linked to this report in the Raiser's Edge
Click Export Now to re-export the data
Click Save and Close on the Export
Open the report in Crystal Reports
Go to Report > Refresh Report Data to preview the report

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Conditional font color formula is removed after previewing a Custom Report

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