Unchecked Ackn? checkboxes on Tribute window of Gift record become checked after opening and saving acknowledgee records

When users view an Acknowledgee Relationship record from a Tribute record on the Tribute tab on a Gift record, the Ackn? checkboxes are automatically marked for all Acknowledgees after the user clicks the Save and Close button or clicks the black "x" button in the top right-hand corner of the Acknowledgee Relationship record.

This is resolved in The Raiser's Edge 7.96, patch 6, released in September-October 2017 and applied to databases in Blackbaud Hosting Services. If your database is installed locally, download and install the latest version and patch, if applicable.

In previous versions:

  1. Open the Gift record with the linked Tribute you want to view/edit
  2. Click the Tribute tab
  3. Double-click on the Tribute record
  4. In the toolbar, click the Go to button (the skinny black arrow pointing to the right)
  5. Select your desired Acknowledgee you want to view/edit
  6. View or make any desired changes to the Relationship record
  7. Click Save and Close
  8. Click the black "x" button in the top right-hand corner of the Tribute record window
  9. Click Save and Close on the Gift record
Note: It is always best in The Raiser's Edge to make updates at the source record instead of through a series of windows. That way, the changes save and populate correctly through the application.

Steps to Duplicate

  1. Click Records>Constituent
  2. Search for a Constituent that has a Tribute record with a gift on the Honor/Memorial tab of their Constituent record
  3. Click the Honor/Memorial tab
  4. Double-click on any of the listed tributes
  5. Click the Gift Details button
  6. Double-click on any gift listed
  7. Click the Tribute tab on the gift record
  8. Double-click on the Tribute record
  9. If the "Ackn?" checkbox is marked for all Acknowledgees, unmark the checkbox for one or two of them
  10. Click Save
  11. In the toolbar, click the Go to button (the skinny black arrow pointing to the right)
  12. Select one of the Acknowledgees listed
  13. Click the "x" icon in the top right-hand corner or click Save and Close on the Relationship record
  14. Notice that the "Ackn?" checkboxes are marked for all listed Acknowledgees

Environment

 Raiser's Edge
 7.94
 7.96
 Patch 6
 7.94.6116

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