When processing transactions downloaded from your Online Express Event Registration page, a user may receive the error: "Error: Event registration by [XXXX] must be linked to an existing constituent record. Duplicate records were found. The error is received if there are duplicate records found in The Raiser's Edge.
1. Download the Transactions 2. Open the Transactions 3. Select "Find Constituent" 4. Select Find Now to search for a matching constituent 5. Select the correct constituent record from The Raiser's Edge *If no Constituent Records is found in The Raiser's Edge select the "Create Constituent" option and create a constituent record in the Online Express 6. Select Process Transaction