Pledge reminder process outputs two rows for each record, one for the Primary Addressee and one for the Primary Salutation.

When running a Pledge reminder process using the Standard reminder output, the process outputs two rows for each record, one for the Primary Addressee and one for the Primary Salutation.  It should only output one row per constituent, otherwise multiple reminders may be sent.  Additionally, one reminder will use the Primary Addressee and the other the Primary Salutation.
 
1.      Go to the Marketing and Communication functional area
2.      Select Reminders
3.      On the Reminders tab select Add
4.      Give the process a name
5.      Set the Output type as Output format
6.      Set the Output format as Standard reminder output
7.      Save
8.      Start process
9.      When the process completes, Download output to csv
10. Observe that each constituent has two rows, one for the Primary Addressee and one for the Primary Salutation\
11. If you chose to add a letter to the process, when completed the Merge letter will produce two letters with different salutations
Download and install the latest patch which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.

Environment

 Blackbaud CRM
 4.0
 4.0
 Service Pack 3
 4.0.138.2

Was this article helpful?