Enable compatibility mode in Internet Explorer:
  1. Open Internet Explorer
  2. Log in to Sphere
  3. Press the Alt key on your keyboard
  4. Locate and open the Tools menu, located under the Address Bar
  5. Open Compatibility View Settings
  6. Click the Add button to add "kintera.com" to the list of Compatibility View sites
  7. Click Close
  8. Refresh the page and try the function again