NetCommunity message information linked to wrong constituent record on the NetCommunity tab in The Raisers Edge record

When viewing the NetCommunity tab of a Raiser's Edge Constituent Record there may be emails present from another Raiser's Edge record.

Article Number: 73590

Products:

We are currently evaluating this issue and will update this article when we have more information.

Log into Raiser's Edge.
Open a Constituent record.
Click the NetCommunity tab on Constituent record. Notice there is no red check on NetCommunity tab.
With NetCommunity tab open, set 'email received' view to 'all dates'.
Notice emails that were sent to a different email address. That email address is associated with another record or spousal record.
View NetCommunity user account and note that the record with wrong email address is linked to the correct record in Education Edge and does not indicate an incorrect linking to original constituent record in Step 2.

Affected Product Blackbaud NetCommunity

Affected Version 6.58

Affected Version (from previous KB) BBNC: 6.58.806.6 RE: 794.6116.0 EE: 787.164.3

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.

Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.

Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.

Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with our experienced staff to receive help right away.

The Blackbaud team is online and ready to connect with you!