Can't add a reason for skipping an installment on a recurring gift

When skipping an installment on a recurring gift, you must enter a reason for skipping.  However, this is not a code table entry and cannot just be typed in "on the fly."  The reason codes are defined in Revenue > Reason Codes > Revenue tab > Recurring gift status change.  However, when you go to this section, you may not see Recurring gift status change as a section.

Article Number: 73682

Products:

  • Altru_Arts_Cultural
This issue was resolved in Altru version 4.4. If you still experience the issue please contact support and reference this article.

Steps to Duplicate

 
  1. Log in as any user.
  2. Go to Revenue > Reason Codes > revenue tab.
  3. See that there is no Recurring gift status change section.

Environment

 Altru Arts & Cultural
 Yes
 4.4

Was this article helpful?

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!