When an action alert in Luminate Online is submitted to a representative's webform or email address, Luminate Online collects the data submitted by the constituent (name, email address, street address, subject, body, etc.) and submits the data to the webform or email address on behalf of the constituent. Each target has their own email address and their own webform. The webforms can and do vary wildly and the email servers that handle the email addresses can be configured differently. As such, some submissions succeed and some do not. Blackbaud has a team dedicated entirely to working with the webforms and email servers to ensure the best deliverability possible. Nonetheless some forms fail and some emails do not send. We continue to work to improve deliverabily. If you have a problem on a specific target or subset of targets, please visit the appropriate article below.