When reconciling disbursement reports from an IATS payment card processor account, you may find some payment card authorizations from a NetCommunity page that are reported by IATS as "Approved", but no corresponding donation transaction ever appeared in the NetCommunity plugin for The Raiser's Edge.
When donors register for an event or attempt to make a donation during the time of an IATS maintenance window, the transaction will not be marked as "Approved" or successful on the NetCommunity side.
When NetCommunity reaches out for a transaction confirmation, and the merchant provider is unavailable or unable to provide a response within a timely manner, an error code is returned. Even when the merchant provider is back online, and can provide a response at a later time, if the connection between NetCommunity and the merchant provider is closed, the response will not be received.
This results in the donor's card being charged, but no transaction is sent to the NetCommunity Plugin.
To confirm a maintenance window may have been occurring at the time of the transaction, please reach out to the merchant provider directly for additional information.