Error: This user is linked to a sales order and cannot be deleted - when trying to delete a user in Altru

When one tries to remove a user from Altru they may receive the following error message, "This user is linked to a sales order and cannot be deleted"  
 For auditing purposes users that are tied to revenue and sales orders cannot be deleted. You can however disable their account which will not allow them access into Altru if they try to login. 

Steps for Disabling a user account in Altru:
Note: only a System Role Administrator in Altru can perform these steps
  1. Click Administration > Application Users
  2. Click the arrow next to the user 
  3. Click mark Inactve
User's who have completed a sales order in Altru cannot be deleted for auditing purposes, but these steps will inactive the user's Altru username.

Environment

 4.1

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.