Error: This user is linked to a sales order and cannot be deleted - when trying to delete a user in Altru

When one tries to remove a user from Altru they may receive the following error message, "This user is linked to a sales order and cannot be deleted"  
 For auditing purposes users that are tied to revenue and sales orders cannot be deleted. You can however disable their account which will not allow them access into Altru if they try to login. 

Steps for Disabling a user account in Altru:
Note: only a System Role Administrator in Altru can perform these steps
  1. Go to the Administration section of Altru
  2. Click on Organizational Units under Configuration
  3. Click on the double green arrows next to the user you wish to disable
  4. Click Edit
  5. Mark the box for "Account is disabled"
  6. Click save

Environment

 4.1

Was this article helpful?