In order to process the membership transaction, verify the text in the reason table attached to the membership has not been changed. Change the text back to the original value if possible. Follow the steps below to do this:
- Log in to The Raiser's Edge
- Click on Config
- Click on Tables
- Open the Reason Table
- Double click the reason that was changed
- Change the text back to exactly what it was previously
- Click OK
Changed the Reason text to: Interested in supporting program
The transaction will not process until the reason text is changed exactly back to the way it was previously. In the example above, the reason will need to be changed back to Interested in order for the membership transaction to process. Once the benefit text has been changed back, the transaction will process as normal.
We recommend processing all transactions in the NetCommunity plugin before making changes to the tables in The Raiser's Edge.
If you cannot remember what the Reason text was originally:
Manually process the transaction and add the information into the record in The Raiser's Edge.