Finder numbers disappearing when adding payments in Enter membership dues screen

When adding payments into a membership dues batch; you may find that after adding in a payment with a finder number; when you go back to that payment; the finder number no longer shows up.
This issue was resolved in an update. Please Chat with Support if you experience it again.

Steps to Duplicate

 
  1. From Revenue; select Enter membership dues
  2. Click Add, select membership dues batch as the template, and save
  3. Add finder number from a previously run membership renewal
  4. Select the membership to renew and click next payment
  5. Add in another finder number and membership info
  6. Select the first payment that you added in from the Summary section on the right

Environment

 4.1

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.