Phones are not sorting in order selected on Constituent Directory Report

When running the Constituent Directory Report, users can select to display addresses and/or phones in the report. When previewing the report, it does not enter the phones in the order selected on the Ind Address or Org Address tab. It will enter them based on the chronological order that they were entered into The Raiser's Edge.

For example: If a user selects Home, Email, Cell Phone in the report and the Cell Phone was entered first on the constituent record, the Cell Phone would be displayed as the first phone on the report.
The order they're selected in the Selected field of the Address Processing tabs determines which phones will be listed, but doesn't correspond with the order in which they'll be listed. The phone numbers list chronologically. 

If a specific order is needed, this can be done using Export to output the fields in the order desired. A Word Merge export would allow the directory to have a similar format to the Directory.

Environment

 7.94.6116, patch 1

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.