Unable to reschedule partially refunded tickets through Reschedule Tickets

You may find if you've partially refunded a ticket, the ticket is not able to be rescheduled through Sales > Reschedule Tickets. The New Date and Time column shows "This item has been refunded" instead of Upcoming events.
Currently Altru does not allow the rescheduling of partially refunded tickets. 

To move the registrant to a different event, you can create an order for the patron for the new event and use a discount to discount the price. If using a program that requires registration, you can also cancel the registrant in the original event. 

Environment

 4.1

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.