Error: Luminate Online responded with the following error: Authorization failed - when merging Constituent records in The Raiser's Edge or processing in RELO plug in

Users report the following error when merging records in The Raiser's Edge or processing updates in the Raiser's Edge Luminate Online (RELO) plugin:

Error: Luminate Online responded with the following error: Authorization Failed. Please check that your username and password are correct.
This error can occur if a change was made to the URL configured in the RELO plugin. Please attempt the following to resolve:
  1. Navigate to Raiser's Edge, Luminate Online Plugin
  2. Click on the Options button
  3. Select the Constituent Merge Connection
  4. Verify your Luminate site URL is correct
  • Note: The default Luminate URL is typically: https://secure2.convio.net/[Enter you Lumiante shortname] or https://secure3.convio.net/xyz
  • Note: If you have a custom URL configured for Luminate enter the the custom URL preceded by https://. Example: https://customdomain.org 
     5. Ensure the workstation affected has been added to the IP whitelist in Luminate Online

Environment

 1.4.5423

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