When a User Defined Field is not populating information correctly into the database, delete and re-add the field to the form to fix the issue.
  1. Click Management > DIY forms
  2. Click Edit next to your page
  3. If the field is required *
  4. Click Yes to confirm
  5. Click the red X to the right of the field to delete it
  6. Click Update
  7. Unmark the box for Required
  8. Click the pencil icon next to the field
  9. If the field is not required:
  10. Click the red X to the right of the field to delete it
  11. Click Yes to confirm
  12. Click Save
  13. Click Add Item +
  14. Click Add Fields
  15. Select the Category from the drop down menu
  16. Click the name of the field
  17. Click Update
  18. Click Save
  19. Click Go Live
  20. Click Yes, Go Live!
  21. Click Replace

If this does not resolve the issue, please contact support and provide the Article ID for reference to your issue.