Error: Exception on server - after sending email

 After an email message is sent, the status shows Exception on Server.
You may not have received the email message due to the exception on server status.
Often, this is the result of a temporary disconnect between the NetCommunity Server, Mail Server, or Raiser's Edge Web Server.

If this was a constituent based message, often, copying the message and resending it will allow the message to successfully send.

If the message does not successfully send after attempting again:
 
  • Gather the details of the log. Starting point is Email>Messages:
    • ​If you sent a final message:
      1. Click the caution triangle
      2. Click Show Details
      3. Note the error
      4. Search Knowledgebase for the specific error and troubleshoot accordingly
    • If you sent a test message:
      1. Click the Pencil icon of your message
      2. Select the Test Messages tab
      3. Click graph of the test message
      4. Click the Status log button
      5. Click Show details
      6. Note the error
      7. Search Knowledgebase for the specific error and troubleshoot accordingly

Environment

 6.64.138.2

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