Recognition credits do not display correctly in batch when changing the application of a payment from Pledge to Donation

 When adjusting the application of a transaction from Pledge to Donation in batch, a user may notice that the recognition credits display as $0 rather than being equal to the amount of the Donation itself.  
 We are currently evaluating this issue and will update this article when we have more information.

Workaround:  Adjust the recognition credits manually

Environment

 3.0.516, patch 60

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.