Red X appears at the bottom of the confirmation email sent

When constituents register for an event on Online Express, the confirmation email they receive shows a red X at the bottom of the email. This occurs even if an image is not included.
This is normal. Certain email clients block images from loading automatically and this causes the red X to appear. This will occur even if the message does not contain any actual image files, and will also likely occur even if the client does not paste anything from an outside source such as Word. 

When an email client does this, there is a button/link on screen that you can click to allow images. For example, in Microsoft Outlook, a message will appear that states "Click here to download pictures.  To help protect your privacy, Outlook prevented automatic download of some pictures in this message.

This is required to be able to provide email statistics.



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