When printing on a Mac, the local Mac Print Dialog Box no longer displays.
Blackbaud is unable to address this issue because it is related to third-party software. For assistance, contact the third-party vendor. Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist with implementing resolutions from these websites.
The information below has been taken from the Citrix article that can be found in the link above:
"The Mac ICA Client also brings with it the Enable Print Dialog feature. The Enable Print Dialog feature presents the user with a local print dialog on selecting print from the published application. Any configured printer might then be selected to send the job. Enable Print Dialog feature can be enabled or disabled using the File menu of the Citrix ICA Client.
Note:The Enable Print Dialog feature has been removed starting with version 11.4.x and later per Citrix Documentation - "Users are now shown a single print dialog when printing, instead of the two print dialogs shown in previous releases.""