Give the user Supervisor rights in Financial Edge database view. 
  1. Log into Financial Edge as a user that has rights to Set up System Security.
  2. In any module select Administration.
  3. Select Set up System Security.
  4. Double-click on the user profile.
  5. Mark the Supervisor rights radio icon on the User Information tab.
  6. Save and Close the user profile.
  7. Select File, Exit and Sign out of Financial Edge to make the change take affect.