Online Information tab does not include information from BBIS

When BBIS and CRM users are linked, an Online Information tab appears on the CRM record. This should be populated with information from BBIS, but it is not.
Looking at the test config page, we see a failure for Blackbaud AppFx Service.

We are currently evaluating this issue and will update this article when we have more information.

Environment

 3.0.516.60

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