1. Reboot the workstation.
  2. If you use a wireless connection, connect the workstation to the network using a wired connection.
  3. Check the minimum system requirements and make sure your workstation is meeting these specs.
  4. Run a Speed Test while slowness is being experienced.
  5. Determine if all users experiencing performance issues.
  6. If not, what is the operating system and browser of the affected workstations?
  7. Are there differences in hardware between the affected workstations and those performing quickly?
  8. For example, if a user spends all day on a Windows 7 workstation, which has more memory (4GB+) do you still see this issue?
  9. While the issue is occurring, determine if the hardware; physical memory, hard drive utilization, or processor is maxed out.
  10. Start Task Manager.  Look at the bottom of task manager, what do you see for CPU usage and memory usage?
  11. While reviewing the performance determine if any other processes running in the background are consuming substantial resources compared to the internet browser?
  12. Is the hard drive always working hard on these occasions? (I.e. the HDD led is either fully on or blinking rapidly.
  13. If yes, Perform a Disk Cleanup [Windows Vista] [Windows 7[Windows 8]
    1. Run the Disk Defragmenter [Windows 7
    2. Delete temporary files.
    3. Delete temporary Internet files (cache).
    4. Empty the Recycle bin.
    5. Create more free space on your hard drive. 
  14. Keep a log of specific times when these issues occur Date & Time and include in attachments of case
  15. Contact Support and provide the solution ID.