Deleted Phone Numbers/Emails from Relationship Records appear in Query Results in 7.94

When deleting phone numbers/emails from non-constituent relationship records that were added prior to the 7.94 update, the deleted phone numbers/emails are still appearing in query results, even though they no longer exist on the relationship record. Newly added non-constituent relationships, the query will reflect the correct phone information, even after deleting a phone number/email.

Article Number: 74211

Products:

Raiser_s_Edge_RE

Download and install the latest patch, which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.

Alternative solution:

Include the query on an Export, then select the phone fields from the Output tab.

Environment

Affected Product Raiser's Edge

Affected Version 7.94

Resolved Version 7.94

Resolved Patch/Service Pack Patch 4

Affected Version (from previous KB) 7.94.6116.0

Resolved Version (from previous KB) 7.94.6116, patch 4

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.

Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.

Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.

Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!