Crystal report with Legal page size only prints with Letter page size when previewing as a Custom Report

Some users may notice that Crystal Reports saved to a Legal page size will only print in Letter page size when the report is previewed as a Custom Report in the Raiser's Edge.
This issue has been resolved in Raiser's Edge 7.96, which has been released and applied to databases in Blackbaud Hosting Services in fall 2016. For further updates on this release, please refer to our Release page.

Alternative Solution (if using an earlier version of RE):
Run the report directly through the Crystal Reports application.
  1. In Raiser's Edge, open the Export that is linked to this report
  2. Click Export Now and save the data to the .mdb file
  3. Click Save and Close on the Export
  4. Open the report in Crystal Reports
  5. Refresh the report (Report > Refresh Report Data) to preview the data

Environment

 Raiser's Edge
 7.94
 7.94.6116

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