When running the Mark Phones Primary plugin to mark a specific phone type as Primary, inactive phone records may be marked as Primary.
Download and install the latest patch which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.
Steps to Duplicate
1. Open constituent record for Robert Hernandez 2. On Bio1 tab, mark Show Inactive Phones and Emails 3. Mark the first Home phone type number displayed as Inactive 4. Save and close constituent record 5. Go to Query>New Query, and select a Constituent query 6. Create a query for Robert Hernandez's Constituent ID (96 in sample data). Use criteria Constituent Information>Constituent ID equals 96 7. Save and close query 8. Click Plug-ins 9. Select Delete Phones Plugin 10. Select query for Robert Hernandez 11. For Phone Type: select Home 12. For Primary Status: select Mark Primary 13. For Inactive Status: select Take no action 14. Click Begin 15. Message pops that it was successful. Click OK 16. Open constituent record for Robert Hernandez 17. Mark option to Show inactive phones 18. Note that the first Home phone is now marked as Primary, and is still marked as Inactive.