Posted Invoice Showing Twice in General Ledger

Invoice has status of posted, but it is showing twice in the General Ledger.  See this in the Batches as well as in the General Ledger Report.
Ensure there are no miscellaneous entries for this invoice that could be adding to the distribution:
1. Open the invoice in question
2. Select the GL distribution tab
3. Toggle the view from Distribution to Miscellaneous entries
4. Confirm if any entries appear (as these would be part of the posting as well)

Ensure the entries in the General Ledger stem from that specific record and not a manual entry:
1. Run a General Ledger report on one of the accounts from the invoice in question during the time period in which the invoice posted
2. In the report results, take note of the transaction number (batch + row of batch)
3. In Journal entry, open the batch record and locate the row of the batch
4. Right click on the row > choose Go To > Source Record
5. Confirm whether this opens the same record
NOTE: If "source record" is grayed out, the entries were manually created).

If there are no entries there either Contact Support and reference this article. 

Environment

 7.87.164.0002

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.