Step 1: Unlock the credit card setting for the Sphere account
  1.  Navigate to Control > Administration > Organization Setup > View/Edit Org Info
  2. Click Edit at the bottom of the page
  3. Underneath Edit Credit Card Address Verification Defaults, uncheck the box beside Lock credit card verification settings
  4. Click Save
Step 2: Choose the appropriate card setting within the Kinterathon event 
  1. Navigate to Communities > Special Events > Friends Asking Friends > Kintera Thon 
  2. Hover over your event and select Webinfo Checklist
  3. Click Website Features
  4. Scroll down to the Credit Card Options section
    • Note: If your Credit Card Options are still grayed out within the event, Chat with Support and reference this article. If not, then continue to complete the following steps.
  5. Select the preferred verification option:
    • Don’t require address or zip/postal code verification if you want to turn off credit card fraud protection. This provides no level of fraud protection.
      Note: As of May 2009, Credit Card Verification (CVV) is a required field and cannot be turned off, with the exception of Single Step Donation Forms.
    • Require address or zip/postal code verification if you want to enable credit card fraud protection. This provides the least strict fraud protection level.
    • Require both address and zip/postal code verification if you want to require verification of the supporter’s address and Zip code information against the supporter’s information on record at the merchant bank. This provides the most strict fraud protection level.
  6. Click Save
  7. Navigate back to the Webinfo Checklist, click Publish This Event Now button