The number of communications sent from a Fundraiser is tracked in CRM. However, we are finding that a group of fundraisers totals in query show a very large number of communications, and the number is the same for every fundraiser.
This occurs for accounts that have data integrity issues with their linkgage between the website accounts and Blackbaud CRM records. A data-specific fix is available. To obtain this, contact support the registrant IDs of impacted records.