Applicant is attempting to access an in-progress Application or Requirement Form that they had started previously when they receive one of the following messages:
"The resource you are looking for has been removed, had its name changed, or is temporarily unavailable" OR "The application you are trying to reach is not accessible at this time. Please contact your administrator for further assistance."
How can I allow them to access this in-progress application so that they can finish and submit it?
This behavior may come about if your form is set to Inactive, however we can usually run a task that will mark the form accessible once more. If your applicant receives a message stating that their form is inaccessible, p Please contact us with the customer support number for GIFTS listed at https://www.blackbaud.com/contact-us/ which will always have the most up to date information, so that we can take action to correct this behavior.
When you contact Support, please provide the following:
1. Your organization's Site ID (SID); 2. The Form ID; and 3. (Optional) If there's a single application that you'd like to allow a grantee to finish and submit (as opposed to enabling all in-progress applications out there for a form), then provide the Application ID for that specific grantee's in-progress draft application or at least provide the applicant's email address so that we know which specific draft to push through.