Scheduled Queue emails corrupt or unreadable PDF files

Some users have experienced that a scheduled queue, when set to email a PDF file of the results, emails a corrupt PDF file. The PFD file is readable when the queue is run on demand.
Users also experienced that, prior to the upgrade to 7.94, PDF files from scheduled queues were unreadable when opened on an iOS device or with email addresses.

These behaviors were resolved in 7.96, patch 5, released July 2017 and applied to databases in Blackbaud Hosting Services. If your database is installed locally, download and install the latest version and patch, if applicable.

If you encounter this issue in the latest version and patch of Raiser's Edge please contact support and reference this article.

Steps to Duplicate

Steps to Duplicate in Client's Data:

1) Log into database as Supervisor
2) Go to Admin > Queues
3) Click Install Queue Service
4) After installing the queue service, open the Weekly New Donor Report Queue
5) On the Queue tab, change the email addresses to your work email instead of the client's email
6) On the processing tab, change the frequency to Weekly
7) Select to run the queue every 1 week starting at a time in the future
8) Select today as the day of the week for the queue
9) Select today's date as the Queue schedule start date
10) On the Miscellaneous tab, either unmark Send a queue status notification, or change the email address to your work email
11) Save and close the queue and wait for the email
12) Open the PDF document from the queue service


 Raiser's Edge
 Affects current version (RE 7.96.6401)

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