I have created a URL shorcut to a Luminate Online object, however when the URL shortcut is appended with an end slash e.g. www.myorganization.com/donate/ the URL resolves to a page not found. When I tried to create an additional URL shortcut with the end slash the system gives the following error: "Shortcut names may only contain letters, numbers, underscores and dashes". How can I ensure that this URL will resolve?
Currently there isn't a way to configure a URL shortcut with an end slash. You will need to make sure that the URL that is supplied on marketing materials or configured as links on your site are without the end slash to avoid directing constituents to a broken link.