When an online donation is submitted through BBIS, the page hangs the following message may show in some browsers:
reCAPTCHA error: The operation has timed out when submitting a donation online through BBIS
This message could indicate several different problems with the reCAPTCHA service. The following steps should be taken in order to narrow down the source of the issue:
1. Disable reCAPTCHA on the donation form and submit a test donation. Is the donation successful without reCAPTCHA enabled? If so, proceed to step 2. If not, investigate BB756048 .
2. Are the Public and Private keys entered for the reCAPTCHA service correct? This can be found in BBIS under administration, sites and settings, sites. Update the entered keys if these have been changed.