The Contact Information plug-in was developed to assist in resolving this issue. Please see BB756107 for information on the plug-in functionality and instructions on how to run it.In The Raiser's Edge 7.94, there is no longer Shared Phones or relationship-specific phone numbers for individual-to-individual or organization-to-organization relationships. As a result, any relationship-specific phone information was copied to the constituent record so that it would not be lost.
The additional Phone Numbers and Email Addresses that may appear on the Bio1 or Org 1 tabs of Constituent records are coming from any relationship-specific phone information entered on Relationships and their corresponding Reciprocal Relationships. Please see the examples below.
These images are a side-by-side view of the same constituent record before and after the update to version 7.94:
In version 7.94, Joseph Diresta appears to have an additional Business phone number (205-568-1298), as well as an additional Cell Phone number (888-895-6321) on the Telephone Numbers tab. On the Email Addresses tab in 7.94, there are now two different Email addresses with the addition of Email: email@example.com.
Each of these entries came directly from Joseph's reciprocated individual relationship with his spouse, Angela, who is also a cons. To find these entries, I went to Angela's Constituent record > Relationships tab > Opened the relationship with Joseph Diresta.
In the above image, you can see that the relationship record is linked to Joseph Diresta's constituent record (since his Biographical information is grayed out). In the Phones/Email/Links grid, the Business phone number of 205-568-1298, Cell Phone of 888-895-6321, and Email of firstname.lastname@example.org all appear. These are relationship-specific numbers/emails.
How to correct these records:
Manually visit the records to determine which phone/email types to update. When updating the phone/email types, consider the following options:
- Marking the "extra" phone types as Inactive
- Changing the Type to a different selection. For example, change Home to Previous Home. Or change an extra Email to Relationship Email.
- Deleting the entry if it is no longer necessary to keep
Other circumstances that result in duplicated phone types on records are: