When accessing the NetCommunity Plugin, and attempting to process a fundraiser transaction, the transaction remains in the Plugin, and will not process into the Raiser's Edge.
Steps to duplicate: 1. Log into the NetCommunity Plugin in Raiser's Edge 2. Click on the Fundraiser transaction, and click Process Now 3. Note that the transaction remains in the Fundraiser Transaction section of the NetCommunity Plugin
Fundraiser transactions will not process if the: 1. Fund is inactive 2. The Sign Up Request has not been processed 3. If the Fundraiser Part in NetCommunity is set to assign a constituent code, this code must be active in Raiser's Edge
To reactivate the fund: 1. Log into Raiser's Edge 2. Click Records 3. Select Funds 4. Search for the Fund in question, being sure to include inactive funds in the search 5. Uncheck the "Inactive" checkbox
To regenerate a Sign Up Request, please see BB397496
To reactivate a Constituent Code: 1. Log into the Raiser's Edge 2. Click on Config > Tables 3. Highlight Constituent Codes 4. Mark the code as Active