Follow the steps in Error: The specified amount to apply is greater than the balance

If you still receive the error or notice that the Pledge Balance is a negative amount, contact Support, reference this article, and provide the following information so we can assist you:

• The Gift ID (Listed on the Miscellaneous tab of the gift record) of any affected Pledges
• A screen shot of the Installments tab of any affected Pledges
• A backup copy of your database
  • If hosted in Blackbaud Hosting Services, the authorization form to authorize a backup can be found in this article: How to request a backup of your Blackbaud Hosting Services database
  • If locally hosted, steps to provide a database backup to Blackbaud Support can be found here:
    • How to perform a backup of a database using the Blackbaud Management Console (includes video demo)
    • Upload the backup to your SFTP folder on Blackbaud.com: How to send data and other files to Blackbaud or retrieve data and other files from Blackbaud