Error: The specified amount to apply is greater than the pledge balance when writing off a pledge

When writing off Pledges, users may receive the error, "The specified amount to apply is greater than the pledge balance."

Typically, this error is due to the write-off not being distributed amongs the remaining installments.

Another potential (and less common) cause is that the Pledge has installments that were overpaid, which resulted in a negative Pledge Balance. When a Pledge is overpaid, users should be prompted to either create a cash remainder with the overpayment or increase the Pledge Amount.

Article Number: 74538

Products:

Raiser_s_Edge_RE

Follow the steps in Error: The specified amount to apply is greater than the balance

If you still receive the error or notice that the Pledge Balance is a negative amount, contact Support, reference this article, and provide the following information so we can assist you:

The Gift ID (Listed on the Miscellaneous tab of the gift record) of any affected Pledges
A screen shot of the Installments tab of any affected Pledges
A backup copy of your database
- If hosted in Blackbaud Hosting Services, the authorization form to authorize a backup can be found in this article: How to request a backup of your Blackbaud Hosting Services database
- If locally hosted, steps to provide a database backup to Blackbaud Support can be found here:
  - How to perform a backup of a database using the Blackbaud Management Console (includes video demo)
  - Upload the backup to your SFTP folder on Blackbaud.com: How to send data and other files to Blackbaud or retrieve data and other files from Blackbaud

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