Can a Participant login to their Participant HQ when a Kintera Thon Event is Disabled?

An organization would like to know if participants can still access their personal pages for a disabled event. Participants may want to log into the event's Participant HQ to access their personal pages to temporarily view and gather information such as their personal page's text, reports, images, and other details. On visiting the old disabled event, they may find that they are not able to access the Login functionality. They may receive the following text on the Event homepage:

The Event that you are trying to reach has been disabled
For more information, please contact [Sphere Account Name] at [Account Email Address].

Article Number: 74540

Products:

Blackbaud_Sphere

When an Kintera Thon is disabled, the system does not allow access through the front-end of the Kintera Thon. Re-activating the Event will restore front end access; however, it will also restore full functionality for the Event, so registrations, donation, etc may be able to be submitted.

To temporarily re-activating the Thon event:

Navigate to Communities > Special Events > Friends Asking Friends > Kintera Thon.
Hover over the event and select Website Info.
Beside Actions, select Active.
Click the Publish This Event Now button.

Sphere Administrators have full functional use of the features available, such as reporting, Event Admin, and Bookkeeping. An Administrator can run the desired reports for the participant without needing to activate the event.

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