With the new features release in The Raiser’s Edge version 7.94 and up, it’s now possible to mark phones as Inactive in the Phone Grid. This allows users to hold on to historical contact information for phones and emails, while clearly indicating that they should no longer be used. This can be accomplished through an export, import process.
Note : Before you proceed with the following instructions, back up the database. If your organization integrates multiple Blackbaud products, refer to the Additional Requirements section of the backup article.