Email address are missing from the Email Addresses tab after updating to Raiser's Edge 7.94 or 7.95

During the update to The Raiser's Edge 7.94, Phone Numbers have been separated from Addresses.  As part of that major change, Phone Numbers (including Email Addresses, Web Links, Fax Numbers, and other types of information that was tracked via Phones in versions 7.93 and below) are organized into the following tabs: Telephone Numbers, Email Addresses, Links, Fax Numbers, Others.  
This could be possible for one or more of the following reasons: Try one or more of the following steps to resolve:
  1. Configure Phone Types in Configuration

Phone Number Type
Show Inactive
  • As the Phone Numbers are now organized in different tabs in 7.94, check each of the tabs to look for all appropriate contact information




Was this article helpful?