This is an issue with the source document being used in the merge. The reason this works in Click-once versus Webshell is due to different controls in each environment. The webshell of CRM uses a rendering tool that applies more approriate standards to the merge logic than does the click-once application. To acheieve the correct results in webshell, the document must be corrected.
example of faulty merge logic:
{IF {MERGEFIELD LAcknee_IsOrg} = "False"
"{IF {LAckneeNmFmt4_RcptName} <> "" "{MERGEFIELD LAckneeNmFmt4_RcptName}"
"{MERGEFIELD LAckneeNmFmr_PrmyAddssee}" "" }"}
example of corrected merge logic. corrected portion is bolded:
{IF {MERGEFIELD LAcknee_IsOrg} = "False"
"{IF {MERGEFIELD LAckneeNmFmt4_RcptName} <> "" "{MERGEFIELD LAckneeNmFmt4_RcptName}"
"{MERGEFIELD LAckneeNmFmr_PrmyAddssee}" "" }"}
Blackbaud Community
Connect and collaborate with fellow Blackbaud users.
