Error: Error saving record: Only one Primary phone per type is allowed

Validation Error: Only one Primary phone per type is allowed, when importing new Primary phone numbers in the Raiser's Edge when there is an existing Primary Phone number with that Phone Type.
Unable to Add new primary phone number through import when an existing phone number exists with the same phone type
We are currently evaluating this issue and will update this article when we have more information.

Alternative solution:
  1. Remove primary flag option from the import
  2. Import new/update existing phones but create an output query in the import
  3. Use this query with the Mark Phones Primary plug-in to update the primary flag for the relevant phone types

Environment

 7.94.6116.0

Was this article helpful?