Error: A transport level error has occurred when receiving results from the server - when accessing the NetCommunity plugin

When a user logs into The Raisers Edge and selects the NetCommunity plugin they receive the error:

"There was an error loading a transaction into the grid (id:1205x1028). The error reported is: A transport-level error has occurred when receiving results from the server. (provider: TCP Provider, error: 0 - The specified network name is no longer available.) Would you like to delete this transaction?"
If Blackbaud Hosts The Raiser's Edge, Click Chat with Support and reference this article. Please be prepared to share the following information with Support:
  • Username and Password to Access Citrix, The Raiser's Edge and the NetCommunity website
  • Exact steps to duplicate the error

If your organization hosts The Raiser's Edge, contact a user at your organization who has access to The Raiser's Edge Web Server and request they perform the following steps:
  1. Log on to Raisers Edge Web Services Server 
  2. Find the Plugin Service folder. Should be the path similar to: C:\Program Files\Blackbaud\PluginService
  3. In this folder edit the web.config file with notepad. You will need to open notepad as an administrator to save the changes.
  4. Find the connection string for example: <add key="ConnectionString" value="Server=SQLE-CHS-01;integrated security=sspi;database=psa_bbnc_004_bbnc;" />
  5. Add in Connect Timeout=1000;
  6. Should now look like this <add key="ConnectionString" value="Server=SQLE-CHS-01;integrated security=sspi;database=psa_bbnc_004_bbnc; Connect Timeout=1000;" />
  7. Save the web.config file 
 
 

Environment

 6.55.526 patch 6

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