If you are experiencing this issue and you are using the most recent version of Raiser's Edge, click Chat with Support, reference this article, and provide the following information so we can assist you:
- Has the Duplicate Constituent Management Tool been run successfully in the past? If so, when?
- If the DCMT has been run in the past, does it complete when Viewing previous results?
- A copy of your Raiser's Edge database may be needed to resolve this issue. More information on creating or requesting a backup, and sharing it with Blackbaud Support, is below: