Duplicate phone records created after processing profile updates from NetCommunity transactions

Duplicate phone records are created when processing profile updates or donation/event/membership transactions from NetCommunity. This occurs when choosing to add or update an existing phone type in the NetCommunity plug-in; after processing and batching (for RE transactions) observe on the constituent record that the phone types like email, website, or home number have all been duplicated.
Confirm NetCommunity and The Raiser's Edge are on the latest version.

Environment

 RE 7.94

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.