- Exit and Sign Out of The Raiser's Edge and log back in
- Unmark the letter as inactive
- From the Configuration page, click Letters
- Open the appropriate letter
- Unmark the Letter is inactive checkbox
- Click Save and Close
- Ensure the correct letter type was created. For example, if printing a letter from a gift, ensure that the letter is created from Configuration, Letters, Gifts. If it was created under Configuration, Letters, Constituents, it will not display for a gift record.
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