Try each of the following steps in order until the issue is resolved:
- If using roaming profiles or redirected personal folders, please log into the workstation with a Windows user with local administrator permissions that does not utilize roaming or redirected profiles.
- Install the workstation
If the issue still occurs after performing these steps, then there may be invalid paths located in the Windows shell folder configuration. To resolve this, you will need to review the shell folder configuration for the user/workstation. Any invalid paths located in this configuration must be corrected to point to a valid and accessible location. Note that this configuration can affect the behavior of other applications as well and that these errors may also appear when other applications utilize Windows installer.
- Review the information in Microsoft Knowledge Base Article - 886549
Note: We provide links to third-party websites in an effort to help you resolve your issue. We are not responsible for the information on third-party websites, and we cannot assist in implementing the solutions on these websites.
Note: Incorrect changes to registry settings can cause serious system problems that may be irreversible without re-installation of the operating system. You must back up your registry before making any registry changes. We are not responsible for damage resulting from incorrect use of the Registry Editor